FACTORS OF INFLUENCE ON THE FORMATION AND FUNCTIONING OF QUALITY MANAGEMENT SYSTEMS OF ENTERPRISES IN THE FIELD OF ENGINEERING SERVICES
DOI:
https://doi.org/10.37332/2309-1533.2019.5-6.11Keywords:
Key words, engineering services, quality management systems, international standard ISO 9001, 2015, internal and external factors of influence.Abstract
Trachenko L.A. FACTORS OF INFLUENCE ON THE FORMATION AND FUNCTIONING OF QUALITY MANAGEMENT SYSTEMS OF ENTERPRISES IN THE FIELD OF ENGINEERING SERVICES
Purpose. The aim of the article is substantiation of the factors influencing the formation and functioning of quality management systems of enterprises in the field of engineering services.
Methodology of research. The methods of analysis and synthesis, systematization, theoretical generalization and experimental have been used to investigate the issues of formation of quality management systems of enterprises of the field of engineering services of energy direction in the context of the requirements of ISO 9001: 2015; graphic – for visual presentation of factors that influence the formation and functioning of quality management systems of enterprises in the field of engineering.
Findings. It is established that the formation and implementation of quality management systems in the context of the requirements of the international standard ISO 9001: 2015 at enterprises of the field of engineering services is an effective means of improving the quality of work (services), ensuring the competitiveness and development of companies, achievement of key business goals. It is proved that an important aspect in the formation and implementation of QMS of engineering enterprises is their integration into the company management system. The influence of internal and external factors on the formation and functioning of quality management systems of engineering enterprises as a means of reducing risks, improving the performance of companies and meeting the needs of their stakeholders is substantiated.
Originality. The substantiation of the influence of internal and external factors on the formation and functioning of the QMS of engineering enterprises and on their management system has been further developed.
Practical value. The analysis of the influence of internal and external factors on the formation and functioning of quality management systems in the context of requirements of the international standard ISO 9001: 2015 of enterprises in the field of engineering services makes it possible to reduce the level of uncertainty and risks in the processes of the companies' activities, to improve the quality of work (services) and to maintain competitive positions.
Key words: engineering services; quality management systems; international standard ISO 9001: 2015; internal and external factors of influence.
References
Baynev, V.F. and Daderkina, E.A. (2008), Nauchno-tekhnicheskiy progress i ustoychivoe razvitie: teoriia i praktika poleznostnoy (potrebitelno-stoimostnoy) otsenki effektivnosti novoy tekhniki [Scientific and technical progress and sustainable development: theory and practice of useful (consumption-value) assessment of the effectiveness of new technics], monograph, IOOO “Pravo i ekonomika”, Minsk, Belarus, 189 p.
Horodyska, N.A. (2013), “Factors of forming and development of engineering activity of machine-building enterprises”, Visnyk Natsionalnoho universytetu “Lvivska politekhnika”. Menedzhment ta pidpryiemnytstvo v Ukraini: etapy stanovlennia i problemy rozvytku, no. 767, pp. 9-16, available at: http://nbuv.gov.ua/UJRN/VNULPM_2013_767_4 (access date July 19, 2019).
Indeks koruptsii SRI-2018 [Corruption Perceptions Index 2019], Transperancy International Ukraine, Pres-reliz. 29.01.2019, available at: http://https://ti-ukraine.org/research/indeks-spryjnyattya-koruptsiyi-2018/ (access date July 19, 2019).
Kondratiev, V. (2007), Daesh inzhiniring! Metodologiia organizatsii proektnogo biznesa [Give engineering! Methodology of the organization of project business], tutorial, Eksmo, Moscow, Russia, 446 p.
Kuzmin, O.Ye. and Melnyk, O.H. (2003), Osnovy menedzhmentu [Fundamentals of management], textbook, Akademvydav, Kyiv, Ukraine, 416 p.
Kuzmin, O.Ye. and Melnyk, O.H. (2007), Teoretychni ta prykladni zasady menedzhmentu [Theoretical and applied foundations of management], tutorial, 3rd publishing, corrections and additions, Natsionalnyi universytet “Lvivska politekhnika” (Informatsiino-vydavnychyi tsentr «Intelekt» Instytutu pisliadyplomnoi osvity), Intelekt-Zakhid, Lviv, Ukraine, 384 p.
Lobanov, A.A. (2009), “Organization of engineering services with the use of logistics”, Thesis abstract of Cand. Sc. (Econ.), 08.00.05, Moscow, Russia, 24 p.
Liukshin, A.M. (2010), “The contract of rendering engineering services”, Biznes, Menedzhment i Pravo, no. 2(22), pp. 130-138.
Mishin, S.A. (2012), Inzhiniring, Rossiia 2012. Aktualnye rekomendatsii [Engineering, Russia 2012. Current recommendations], available at: http://mishin-s.ru/ (access date July 19, 2019).
Osovska, H.V. and Osovskyi, O.A. (2005), Menedzhment orhanizatsii [Management of organizations], tutorial, Kondor, Kyiv, Ukraine, 860 p.
Rodionov, O.V. and Pekin, D.O. (2011), “The value of business reputation for the economic security of the enterprise”, Zbirnyk naukovykh prats ChDTU, Issue 27, Part 1, available at: http://nbuv.gov.ua/UJRN/ (access date July 19, 2019).
Stavniuk, V.V. and Pidlisna, Ya.V. (2017), “Problems of normative and legal support of innovative activity and ways to solve them”, Problemy normatyvno-pravovoho zabezpechennia innovatsiinoi diialnosti ta shliakhy yikh vyrishennia: konferentsiia [Problems of normative and legal support of innovative activity and ways to solve them: Conference], (Kyiv, 27 September 2017), Kyivskyi natsionalnyi universytet imeni Tarasa Shevchenka, Kyiv, Ukraine, pp. 148-152.
Trachenko, L.A. (2019), Systemy upravlinnia yakistiu pidpryiemstv sfery inzhynirynhu [Quality management systems of enterprises of the sphere of engineering], monograph, ONEU, Odesa, Ukraine, 380 p.
Shcherbakova, K.V. (2012), “Strengthening the business reputation of industrial enterprise”, Diss. of Cand. Sc. (Econ.), 08.00.04, Skhidnoukrainskyi natsionalnyi universytet imeni Volodymyra Dalia, Luhansk, Ukraine, 220 p.
Downloads
Published
Issue
Section
License
Open-access articles (open-access journals)
Authors whose articles are published in open-access retain all rights to the content of the articles.
Open access articles are committed to be published under Creative Commons Attribution (CC BY) 4.0. This license allows others to distribute, edit, correct and build upon your work, even commercially, as long as they indicate your authorship. Detailed information at Creative Commons site: https://creativecommons.org/licenses/by/4.0/
Permissions for open-access journals
If the article is published in open-access under CC BY 4.0 or CC BY-NC 4.0 (which was possible till the 15th of December, 2018) licenses, users may reproduce it in accordance with their terms.
Additionally, if the article had been published under CC BY-NC 4.0 (this license authorizes others to download your works and share them with others as long as they indicate your authorship, but they can’t use them commercially in any case.), the use for the following commercial purposes requires permission:
– reproduction of content in a work or product intended for sale;
– reproduction in presentations, brochures or other marketing materials used for commercial purposes;
– distribution of the content to promote or market a person, product, course, service or organization;
– text and data mining for the purpose of creating a saleable product or product which benefits from promotional or advertising revenue;
– use of the content by a commercial entity or individual for the purposes of remuneration, directly or indirectly through sale, licensing, promotion or advertising;
– linking to the content (in an email, webpage, portable electronic device or otherwise) for the specific purpose of marketing or advertising a person, product, course, service or organization for commercial benefit.
For further details and permission requests, please contact.
