THE CUSTOMER RELATIONSHIP MANAGEMENT MODEL AT THE HOSPITALITY ENTERPRISE. INNOVATIVE ECONOMY, [S. l.], n. 1, p. 28–33, 2023. DOI: 10.37332/2309-1533.2023.1.4. Disponível em: https://inneco.org/index.php/innecoen/article/view/1032. Acesso em: 18 oct. 2025.